Education
BCS, Software Engineering, @ TAR University of Management and Technology
Honors
Two-hour programming competition on C++, similar to Hacker Cup of Meta for programmers.
100% Tuition Waiver
Award for Outstanding Academic Performance Throughout the Bachelor's Degree Programme.
Consolation Prize
Solved real-world cybersecurity challenges, working closely with team to quickly find solutions and eliminate risks from the platform.
Startup Pitch
Presented a real-world startup business proposal in the niche property sector to the board of Angel Investor in CIPTA 2022.
Work Experiences
Customer Support
- Supported up to 25 live chat and email queries concurrently related to trading products, events, and services
- Acted as the primary support representative for DEX+ product, resolving inquiries and issues from users on early-stage product launch
- Conducted reviews on risk control applications and provided coordination in support group to ensure smooth operations
- Prioritized futures product related queries, contributing to a significant improvement in negative review metrics to achieve key OKRs
- Recognized twice as Suggestion Star for valuable insights on product research across UI/UX, web, and customer service departments
- Consistently top ranked in positive feedback rate within the department for two consecutive evaluation periods
KYC Compliance Operations Specialist
- Provided technical, operational, and inquiries support via email, live chat, and inbound calls to international clients
- Automated documentation processes using advanced Excel formulas, increasing team efficiency and accuracy by 40%
- Reviewed and verified user information and documents to ensure compliance with AML/KYC regulatory standards
Python Programming Instructor
- Provided one-to-one private python tutoring sessions to our clients in Singapore, Dubai, Hong Kong, and Malaysia
- Worked with 9 other judges to provide feedback in World Youth Coders Hackathon 2022 for Japanese students
PHP Developer
- Forged close collaborations with lead engineers, promoting a seamless UI/UX development process integrated with existing codebase
- Built and maintained CRUD functions integrated with MySQL database using the Laravel Framework
- Revitalized the landing pages based on the mock-up provided, driving more user engagement and increased site traffic
Skills
Spoken Languages
Chinese, English, Malay
Trading Products
Spot, Futures, Options, DEX, OTC, Commodities
Compliance Tools
Sumsub, World Check, Trulioo
Technical Skills
Google Cloud Machine Learning, Python, MySQL